軟體正在從裡到外，徹底改變我們的世界。Gartner 認為結合數位化及智慧化所產出各式各樣的智慧服務，將對企業的競爭力帶來根本性的提升。而其中人工智慧與機器學習及自然語言處理的技術發展，讓人機互動更自然擬人化。

Software is changing our world from the inside out. Gartner be-lieves that the combination of digital and intelligent services will bring fundamental improvements to the competitiveness of en-terprises. Among them, the development of artificial intelligence, machine learning, and natural language processing technologies has made human-computer interaction more natural and per-sonified.